My personalized gaming companion – play smarter, enjoy more | GGQ

GGQ Company Terms of Service (March 29, 2023)

These Terms are effective from March 29, 2023.

Chapter 1: General Provisions

Article 1 (Purpose)

1. These Terms govern the use of services (hereinafter referred to as "Services") provided by GGQ Company (hereinafter the "Company") and stipulate basic matters such as the rights, obligations, and responsibilities of the Company and users. The Company provides the following services:
   1. https://ggq.gg/
   2. https://pro.ggq.gg/
   3. PC applications provided by the Company

Article 2 (Definitions)

1. Service: Refers to auxiliary game services and related services accessible via any terminal device, including PCs, TVs, mobile devices, and telecommunication equipment.
2. User: Refers to both members and non-members who access and use the services provided by the Company.
3. Service Agreement: Refers to the contract concluded between the user and the Company, under which the Company assigns a necessary ID for service use.
4. ID: Refers to the email address registered by the user for identification and service access.
5. Password: A combination of letters or numbers defined by the member to protect personal data and verify identity.
6. Member: Any user who has signed a service agreement with the Company and uses its services.
7. Domain: A unique internet address assigned to the member by the Company. The Company may provide additional domain addresses as needed.
8. Account Information: General and game record information provided by the member, including ID, password, and summoner name.
9. Data: Refers to all data entered and stored on the Company’s server by the user, including any data created by combining, transforming, or recalculating the original data.

Article 3 (Posting, Effectiveness, and Amendments)

1. These Terms apply to all members using the service.
2. The Company shall post the Terms on its homepage (GGQ.GG), the GGQ Desktop App, or elsewhere for user access.
3. The Company may revise the Terms within the scope allowed by relevant laws.
4. If revised, the Company will announce the effective date, changes, and reasons at least 7 days in advance (30 days for major changes).
5. After the announcement, members may either agree or withdraw from the service.
6. Members who explicitly express intent to withdraw will no longer be subject to the revised Terms.
7. If no objection is submitted by the effective date, the member is deemed to have agreed.

Article 4 (Governing Rules Outside These Terms)

1. Separate terms may apply to individual services. In case of conflict, the specific service terms take precedence.
2. Matters not specified in these Terms shall follow relevant laws.

Article 5 (Conclusion of the Agreement)

1. The agreement is concluded when a user agrees to the Terms and the Company approves their application.

2. Users must provide accurate personal information. Misuse of third-party data or false information voids their rights and allows the Company to cancel the contract.

3. Applications by users under 14 years old are restricted.

4. Approval is in principle based on the order of request unless technical or capacity issues arise.

5. Applications may be rejected or canceled in the following cases:

   • Previous disqualification under these Terms
   • Using a third party’s email
   • Missing or false required information
   • Underage users
   • Using for illegal or improper purposes
   • Violations of rules or inability to verify identity
   • Violation of the Company's policies or difficulty providing the service
   • Infringing the Company’s property or affecting other members' service use
   • Abnormal mass account creation
   • Users with restriction history in the last 3 months
   • Using the service from countries where the service is not yet supported
   • Intent to violate laws
   • Other similar justifiable reasons

6. The Company may assign service tiers to members with different usage limits.

7. Members may withdraw their membership at any time.

8. Members must update their information when changes occur. The Company is not liable for damages caused by failure to update.

9. The Company may revise collected information fields per legal or policy changes.

Article 6 (Privacy Protection)

1. The Company complies with applicable laws to protect personal data. The Company’s Privacy Policy applies, but not on external linked sites.
2. Upon service termination or withdrawal of consent, personal data is promptly deleted unless otherwise required by the Privacy Policy.
3. Additional data may be collected with user consent for service improvements.
4. Unless legally required, personal data is not shared with third parties without user consent.
5. Account data may be linked for convenience in future services.
6. Members may request data access or corrections, and the Company must respond promptly.
7. Personal data may be disclosed:
   • At the request of investigation or government agencies
   • To verify fraudulent activity or policy violations
   • If otherwise legally mandated

Article 7 (Member’s ID and Password)

1. Members are responsible for managing their ID and password.
2. They must not allow third-party use.
3. The Company is not liable for misuse unless due to its gross negligence.
4. Members must notify the Company of any suspected misuse immediately.

Article 8 (Company Obligations)

1. The Company will strive to provide stable services.
2. The Company must maintain security systems appropriate to service characteristics.
3. Valid complaints must be addressed. Reasons for delays must be provided if resolution is difficult.
4. The Company complies with laws related to service operations.

Article 9 (Member Obligations)

1. Members must not:

   • Provide false information
   • Steal identity
   • Impersonate Company staff
   • Alter posted content
   • Post harmful or illegal software/code
   • Abuse automation tools or bypass safeguards
   • Infringe intellectual property
   • Harass, threaten, or defame others
   • Post obscene or violent content
   • Hack other users
   • Use services for business/political purposes without consent
   • Violate laws or public decency

2. Violations may lead to suspension, termination, or legal action.

3. Rights and status may not be transferred without prior written consent.

4. Members must comply with laws, policies, and instructions.

5. Members may not use services to infringe the Company’s rights.

6. Prohibited content may be deleted or rejected without notice.

Chapter 2: Use of Service

Article 10 (Provision and Modification of Services)

1. The Company provides the following services:

   1. GGQ.GG domain website
   2. Online content services
   3. PC applications for accessing services above
   4. Any other services developed by the Company or through partnerships

2. Services may be temporarily suspended for the following reasons. In such cases, the Company will notify users prominently on the notice board or a designated space. If prior notice is not possible, post-notification may be issued:

   1. Maintenance, replacement, or updates of IT infrastructure or content
   2. Response to hacking, communication failures, abnormal usage, or instability
   3. If restricted by law
   4. Force majeure such as disasters, emergencies, power outages, or system overload
   5. Major business needs such as mergers, closures, or profit loss

3. Features, functions, or design of the service may change or be suspended without prior individual notice.

4. The Company is not responsible for any damages resulting from changes or suspension of free services, except in cases of gross negligence or intent.

5. The Company may use linked summoner information for game record and related services.

Article 11 (Advertisement Placement)

1. The Company may use user data to place advertisements within the service. Users consent to receiving personalized ads during use.

2. The Company is not responsible for any loss or damage arising from user interaction with advertiser promotions or transactions.

Article 12 (Notifications to Users)

1. The Company may send important information via email, SMS (or KakaoTalk), or push notifications to registered contacts.

2. With prior consent, the Company may send promotional messages. Users may opt out at any time.

3. The Company may send emails or messages without consent in the following cases:

   1. Verifying ownership of the registered email address
   2. Verifying updated user information
   3. Sending critical service-related information
   4. Sending authentication messages for account recovery (even to non-members)

Article 13 (Restrictions on Service Use)

1. In cases of force majeure, critical technical failures, or operational changes, the Company may suspend all or part of the services without notice.

2. The Company is not liable for damages unless proven to have acted with intent or negligence.

3. The Company is not responsible for disputes between users.

4. Accounts may be restricted or terminated for damages arising from ID/password leaks or unauthorized third-party use due to user negligence.

5. If an account is found to be involved in a policy violation, it may be suspended to protect other users and maintain order.

6. The Company may immediately and permanently suspend accounts violating the Copyright Act, Information and Communications Network Act, or for distributing malicious software or hacking.

7. If a user does not log in for more than a year, the Company may restrict access for security and operational efficiency.

8. Users may file an appeal within 15 days if they disagree with the restriction. The Company will respond within 15 days or notify of delays.

Article 14 (Membership Termination and Withdrawal)

1. Users may request account deletion at any time. The Company shall process it promptly per its guidelines.

2. Users are responsible for any resulting disadvantages. Provided benefits may be withdrawn upon termination, unless otherwise regulated.

3. If the member violated Terms or laws, the Company may retain account information for protection or legal purposes even after withdrawal.

Article 15 (Limitation of Liability)

1. The Company is not liable for service disruptions caused by user fault or system errors.

2. The Company does not guarantee the reliability or accuracy of posted content.

3. The Company is not liable for disputes or transactions between users or with third parties.

4. No liability arises for use of free services, unless required by law.

5. The Company is exempt from liability in cases of natural disasters, war, telecom failures, Open ID issues, or unavoidable technical difficulties.

6. No liability arises for disruptions during planned maintenance or upgrades.

7. Users are responsible for any damages to their systems or data loss due to downloads or content use.

8. The Company is not liable for outages caused by telecom providers.

9. The Company is not liable for damages due to user negligence in managing personal data or passwords.

10. The Company is not responsible for issues caused by security vulnerabilities outside its control, such as hacking.

11. The Company makes no guarantees about the legality, accuracy, or reliability of content and is not responsible for data loss, misdelivery, or third-party content posted by users.

12. The Company is not obligated to intervene in disputes between users or with third parties, nor is it liable for resulting damages.

13. The Company is not liable if the service fails to meet user expectations or causes losses through selective use.

14. The Company may limit service time or functions according to laws or policies and is not liable for resulting limitations.

15. The Company is not responsible for third-party content or links. Users assume full responsibility for risks when using external sites or resources.

Chapter 3: Miscellaneous

Article 16 (Consent to Receive Communications)

1. The Company may display advertisements and send information to consenting users via email, SMS (or KakaoTalk), or push notifications. Users may opt out at any time.

2. Banner ads or links in the service may connect to third-party ads or services.

3. The Company is not responsible for any damage caused by linked external content or services, which are not provided by the Company.

Article 17 (Governing Law and Jurisdiction)

1. These Terms and disputes between the Company and users are governed by the laws of the Republic of Korea.

2. In case of litigation, the court with jurisdiction over the Company’s headquarters shall be the court of competent jurisdiction.

Article 18 (Ownership of Copyrights, etc.)

1. Copyright and intellectual property rights for content and data created by the Company belong to the Company.

2. Users are granted only usage rights under the conditions set by the Company. They may not reproduce, distribute, transmit, or use the Company’s proprietary information for commercial purposes without prior consent.

3. If a user acquires content or service assets through fraudulent means, the Company may revoke access, restrict usage, or take legal action.

Article 19 (Dispute Resolution)

1. The Company shall maintain a customer inquiry channel during business hours to receive and handle user complaints and provide compensation.

2. The Company shall process complaints promptly and notify users if delayed.

3. If any clause conflicts with Korean mandatory laws (e.g., refund policies), the law shall take precedence. Such conflict does not affect the validity of the remaining Terms.