My personalized gaming companion – play smarter, enjoy more | GGQ

GGQ Company Terms of Service (November 10, 2023)

These Terms take effect from November 10, 2023.

Chapter 1: General Provisions

Article 1 (Purpose)

1. The purpose of these Terms is to define the basic matters regarding the use of the services (hereinafter referred to as "Services") provided by GGQ Company (hereinafter referred to as the "Company"), including the rights, obligations, and responsibilities of the Company and users.

Article 2 (Definitions)

1. Service: Refers to various auxiliary services related to online, console, and e-sports games, and all associated services.

2. User: Refers to both members and non-members who access the Company's services and use them in accordance with these Terms.

3. Service Agreement: Refers to a contract concluded between the user and the Company for using the services, under which the Company assigns a necessary ID.

4. ID: A combination of letters, numbers, and special characters entered or registered by the user for identification and service usage.

5. Password: A combination of letters, numbers, and special characters defined by the user to protect personal data and confirm identity.

6. Member: Any user who has concluded a service agreement with the Company and uses the Company’s services.

7. Domain: A unique internet address assigned by the Company to the member upon request to use the service. The Company may provide additional domain addresses for different services.

8. Account Information: General information provided by the member such as ID, password, summoner name, and generated information like game records.

9. Data: Data stored on the Company’s servers, entered or transmitted directly or indirectly by users (e.g., game videos), including derived data generated by combining, editing, transforming, or recalculating.

10. Content: All symbols, characters, voices, sounds, images, videos, graphics, colors, static and dynamic images (including composites) provided to members by the Company, either produced by the Company itself or through its service features.

Article 3 (Posting, Effectiveness, and Amendment of Terms)

1. These Terms apply to all members wishing to use the service.

2. The Company posts the latest version of the Terms on the homepage (GGQ.GG), GGQ Desktop App, or service screens for easy access.

3. The Company may revise the Terms without prior consent, within the scope allowed by relevant laws.

4. If amended, the Company shall post the effective date, content, and reason for amendment at least 7 days in advance.

5. After such notice, the Company confirms whether members agree. If not, members may express their refusal and withdraw.

6. If a member explicitly requests to withdraw, the Company shall no longer provide services governed by these Terms.

7. If no response is received by the effective date despite clear notice that silence will be deemed consent, agreement to the new Terms is assumed.

Article 4 (Other Provisions)

1. The Company may establish separate terms and policies for individual services, which take precedence in the event of conflict with these Terms.

2. Matters not specified shall follow relevant laws and regulations.

Article 5 (Conclusion of Service Agreement)

1. A service agreement is concluded when a user agrees to the Terms and submits a request, and the Company approves it.

2. The user must enter accurate personal information. Use of false or third-party data voids rights under these Terms, and the Company may cancel the agreement without refund.

3. Children under 14 are not permitted to register. Minors require guardian consent.

4. In principle, applications are accepted in order unless there are capacity issues or technical difficulties.

5. The Company may reject or later terminate applications in the following cases:

   • Previous disqualification
   • Use of third-party email
   • False or missing required information
   • Under 14 years old
   • Improper purpose
   • User's fault or violation
   • Policy-inappropriate user or service difficulty
   • Potential infringement on the Company’s rights
   • Impacting other users' service experience
   • Mass account creation using abnormal methods
   • Prior restriction within the last 3 months
   • Legal or contract-based access restrictions
   • Illegal intent under applicable laws
   • Other similar justifiable grounds for rejection

Article 6 (Personal Information Protection)

1. The Company strives to protect user data under relevant laws such as the Personal Information Protection Act. Its Privacy Policy applies, excluding external linked sites.

2. If service is terminated or consent withdrawn, data is promptly deleted except as retained under the Privacy Policy.

3. Additional personal data may be collected with user consent under applicable laws.

4. Unless required by law, no personal data (including account info) is shared with third parties without consent.

5. Links or features may be provided for convenience using account information.

6. Members may request to view or correct their data, and the Company must comply promptly.

7. Personal data may be shared with third parties in the following cases:

   • Official request by authorities
   • Fraud or violation investigation
   • Other legal grounds for disclosure

Article 7 (ID and Password Responsibility)

1. Members are responsible for managing their ID and password.

2. Sharing credentials with third parties is prohibited.

3. The Company is not liable for damages due to member negligence or unauthorized use unless due to gross Company fault.

4. Members must notify the Company immediately of any suspected misuse.

Article 8 (Company’s Obligations)

1. The Company shall make every effort to provide continuous and stable services.

2. Appropriate security systems must be maintained for safe service use.

3. Valid complaints must be addressed promptly. Delays shall be explained.

4. The Company complies with applicable laws regarding service operation and maintenance.

Article 9 (Member’s Obligations)

1. Members must not:

   • Provide false information
   • Steal others’ information
   • Impersonate Company staff
   • Alter posted content
   • Post or transmit harmful code
   • Use automated tools (bots, macros, etc.) to register or misuse services
   • Infringe IP or trade secrets
   • Harass or disrupt others
   • Post obscene or violent content
   • Hack other users
   • Use services for unauthorized commercial/political purposes
   • Engage in any other illegal or socially unacceptable acts

2. Violations may result in suspension, termination, or reporting without prior notice.

3. Service rights or contractual status may not be transferred without prior consent.

4. Members must comply with laws, these Terms, usage guides, and notices.

5. Services may not be used in a way that harms the Company’s property or business model.

6. Content violating the above may be deleted or rejected without notice.

Chapter 2: Use of Service

Article 10 (Provision and Changes to Services)

1. The Company provides the following services to members:

   1. The GGQ.GG domain website
   2. Online content services
   3. Services accessible via PC applications
   4. Any other services additionally developed by the Company or provided through partnerships

2. The Company may temporarily suspend services in the following cases. In such cases, notice will be posted on the notice section. If prior notice is not possible due to unavoidable circumstances, post-notification may apply:

   1. For maintenance, replacement, or updates of IT infrastructure or content
   2. To address electronic intrusions (e.g., hacking), communication failures, abnormal behavior, or instability
   3. When required by law
   4. Due to force majeure such as natural disasters, emergencies, blackouts, equipment failures, or excessive traffic
   5. Due to major business needs such as mergers, splits, business transfers, closures, or losses

3. The form, features, and design of services may change or be discontinued as necessary without prior individual notice.

4. The Company shall not be held liable for any damages caused to users by changes or suspension of free services, except for direct damages caused by intentional or gross negligence.

5. The Company may use or provide summoner information linked to a member’s “My Summoner Name” for game record and related services.

Article 11 (Advertisement Display)

1. The Company may display advertisements targeted to specific or unspecified users using member and other input data. Users agree to the display of personalized advertisements during service use.

2. The Company is not liable for any losses or damages caused by a user participating in or interacting with promotions from advertisers displayed in the service.

Article 12 (Notification to Users)

1. The Company may send various service-related notices via email, SMS (including KakaoTalk), or push notifications to the contact information provided by users.

2. The Company may send notifications regardless of user consent in the following cases:

   1. To verify ownership of the email address used in registration
   2. To confirm changes in member information
   3. To provide information deemed critical to service provision
   4. To send verification emails for ID/password recovery (anyone may trigger this function)

Article 13 (Service Usage Restrictions)

1. In the event of force majeure, technical failures, or significant changes in operations, the Company may suspend all or part of its services without prior notice.

2. The Company is not liable for any damages suffered by users or third parties due to temporary service suspension.

3. The Company is not responsible for any disputes between users arising from the use of the service.

4. If a user suffers damages due to negligence in managing their ID/password or violates obligations by allowing third-party misuse, the account may be restricted or terminated.

5. If an account is found to be directly or indirectly involved in violations of Article 9, the Company may temporarily suspend it to protect other users and maintain service order.

6. If illegal programs, service disruption, hacking, or any violations of copyright or the Act on Promotion of Information and Communications Network are detected, the account may be permanently suspended immediately.

7. If a member has not logged in for over one year, the Company may restrict use to protect user information and improve operational efficiency.

8. If the user objects to any restrictions, they must submit a written or email request stating the reason within 15 days. The Company will respond within 15 days or notify the user of delays.

Article 14 (Membership Termination and Withdrawal)

1. Members may request to withdraw at any time. The Company shall process the request promptly unless there is a valid reason to delay.

2. Any losses resulting from withdrawal are the member’s responsibility. Upon termination, the Company may reclaim any provided benefits unless prohibited by law.

3. If a member violated these Terms or applicable laws, the Company may retain the account data for a reasonable period to protect others and cooperate with legal authorities.

Article 15 (Limitation of Liability)

1. The Company is not liable for service issues resulting from the user’s own fault or computer error.

2. The Company does not guarantee the accuracy, credibility, or reliability of any information, material, or facts posted in the service.

3. The Company has no liability for free services unless required by law.

4. The Company is exempt from liability in cases of service failure due to natural disasters, wars, telecom outages, external Open ID errors, or unresolvable technical issues.

5. The Company is not liable for damages caused by service suspension due to pre-announced maintenance, repairs, or unavoidable events.

6. Users are responsible for system damage or data loss caused by downloading or using content at their own discretion.

7. The Company is not liable for damages caused by telecom service outages or limitations.

8. The Company is not liable for user faults, such as incorrect personal info or password mismanagement.

9. The Company is not liable for any issues caused by external security breaches, hacking, or problems beyond its control.

10. The Company does not guarantee the accuracy, legality, or reliability of key information or user-posted content and has no responsibility for deletion failures, delivery errors, or data integrity.

11. The Company is not involved in disputes between users or between users and third parties, and bears no responsibility for such issues.

12. The Company is not responsible if users do not receive the benefits they expected from using the service.

13. The Company may impose time or feature restrictions based on law or policy, and bears no liability for resulting effects.

14. The Company is not responsible for third-party content or links. Members accept full risk when using third-party sites or resources.

Chapter 3: Miscellaneous

Article 16 (Consent to Receive Communications)

1. The Company may display advertisements within the service. Additionally, if a user has given prior consent, the Company may send advertising or promotional messages for commercial or non-commercial purposes via email, SMS (including KakaoTalk), or push notifications. If the user no longer wishes to receive such messages, they may opt out anytime through the service settings or homepage.

2. The service may include banners or links that connect users to third-party advertisements or services.

3. If a user is connected to a third-party advertisement or service via such links or banners, the Company is not responsible for the reliability, safety, or any resulting damages, as these are outside the scope of the Company’s services.

Article 17 (Intellectual Property Rights, etc.)

1. The Company holds intellectual property rights to all content, data, and information created, edited, produced, or provided using its tangible or intangible assets (including but not limited to software, technology, know-how, personnel, and infrastructure).

2. The Company grants users only a license to use accounts and content under the usage conditions specified by the Company. Users may not copy, edit, modify, transmit, publish, distribute, broadcast, or use such intellectual property for commercial purposes or allow third parties to do so without prior written consent from the Company.

3. If a user is found to have acquired service goods or "content" through fraudulent means, the Company may revoke the content, restrict usage, and take legal actions including criminal proceedings.

4. When using any of the Company’s software, users agree to read and comply with all relevant third-party online, console, or e-sports game terms and policies at their own responsibility.

5. The Company does not guarantee that any content, information, or data provided via its services is free from legal violations (e.g., portrait rights, intellectual property rights, or personal data).

6. Users are fully responsible for the use of all content, data, and information provided by the Company or its software.

Article 18 (Dispute Resolution)

1. The Company shall establish and operate a customer inquiry channel during business hours to receive and handle legitimate opinions or complaints raised by users and provide compensation if applicable.

2. The Company must respond to submitted complaints and feedback in a timely manner. If immediate resolution is difficult, the reason and estimated timeline must be communicated to the user.

3. If any clause of these Terms, such as refund-related provisions, is found to conflict with mandatory Korean laws, such laws shall prevail. The invalidation of such clauses does not affect the validity of the remaining Terms.

Article 19 (Governing Law and Jurisdiction)

1. These Terms shall be governed by the laws of the Republic of Korea, and interpreted accordingly.

2. In case of any disputes between the Company and users related to these Terms or the service, the Seoul Central District Court shall have exclusive jurisdiction.

View Previous Terms of Service

GGQ Company Terms of Service - (March 29, 2023)