My personalized gaming companion – play smarter, enjoy more | GGQ

GGQ Company Terms of Service (Effective January 16, 2024)

These Terms are effective as of January 16, 2024.

Chapter 1: General Provisions

Article 1 (Purpose)

1. The purpose of these Terms is to define the basic matters regarding the use of the services (hereinafter referred to as "Services") provided by GGQ Company (hereinafter referred to as "Company"), as well as the rights, obligations, and responsibilities of the Company and users, and other necessary provisions.

Article 2 (Definitions)

1. Service: Refers to auxiliary services related to various online, console, and e-sports games, as well as all associated services.

2. User: Refers to both members and non-members who access the Company’s services and use them in accordance with these Terms.

3. Service Agreement: Refers to the contract established between the user and the Company for the use of services, with the Company assigning an ID necessary for service use.

4. ID: A combination of letters, numbers, and special characters entered or registered by the user to identify the member and use the services.

5. Password: A combination of letters, numbers, and special characters set by the member to protect personal information and verify identity.

6. Member: A user who has entered into a service agreement with the Company and uses the services provided by the Company.

7. Domain: A unique internet address assigned by the Company to the member upon request for service use. The Company may provide additional domain addresses depending on the services offered.

8. Account Information: General information provided by the member (such as ID, password, summoner name) and generated data including game records.

9. Data: Any data stored on the Company's servers that is directly or indirectly input or transmitted by the user (e.g., game video files), including derived data generated by combining, editing, modifying, or recalculating such data.

10. Content: All symbols, characters, voices, sounds, images, videos, graphics, colors, static and dynamic images (including combinations thereof) provided to members by the Company. This includes content created by the Company or via the Company’s services, as well as resulting derivative works.

Article 3 (Posting, Effectiveness, and Revisions of the Terms)

1. These Terms apply to all members who wish to use the services.

2. The Company will publish the latest Terms on the homepage (GGQ.GG), GGQ Desktop App, or service screens to ensure easy access for users.

3. The Company may revise these Terms without the prior consent of members, within the scope allowed by law.

4. When revising the Terms, the Company will notify users of the effective date, revised content, and reasons for revision at least 7 days prior via the main screen or a linked screen.

5. The Company shall confirm member agreement to the revised Terms after announcing them. If a member does not agree, they may express intent to withdraw and request termination of service.

6. If a member explicitly expresses the intention to withdraw, the Company will no longer provide services governed by these Terms to that member.

7. If a member fails to express consent or refusal despite being notified that silence will be considered consent, the Company may deem that the member has accepted the revised Terms.

Article 4 (Other Applicable Provisions)

1. The Company may establish separate terms and policies for individual services. In the event of any conflict, the individual service’s terms take precedence.

2. Matters not specified in these Terms shall be governed by applicable laws and regulations.

Article 5 (Conclusion of Service Agreement)

1. A service agreement is established when a user agrees to the Terms on the sign-up page and the Company approves the application.

2. Users must provide accurate personal information. Use of false or stolen information may result in contract cancellation without refund.

3. Children under the age of 14 are restricted from using the services; minors must have guardian consent.

4. The Company approves applications in order, unless there is a lack of capacity, technical difficulties, or other unavoidable reasons for deferral.

5. The Company may reject or later terminate an application in the following cases:

   1. Previous termination due to violation of these Terms
   2. Use of a third party’s email
   3. False or incomplete information
   4. Application by a child under 14
   5. Use of the service for improper purposes
   6. Inability to approve due to user’s fault or violation
   7. Member deemed inappropriate per Company policy
   8. Risk of infringing the Company’s IP or business rights
   9. Risk of affecting other members’ use
   10. Mass account creation by abnormal methods
   11. Record of restriction within the past 3 months
   12. Restrictions based on international contracts or access location
   13. Applications for illegal purposes under relevant laws
   14. Other similar reasons deemed inappropriate

Article 6 (Personal Information Protection)

1. The Company endeavors to protect users' personal information in accordance with applicable laws such as the Personal Information Protection Act. The Privacy Policy applies to such matters.

2. If the service is discontinued or consent is withdrawn, personal information will be promptly destroyed, except where retention is required by policy.

3. Additional personal information may be collected with consent for service improvement or promotional purposes.

4. Unless legally required, the Company does not disclose personal data, including account information, to third parties without consent.

5. The Company may provide links or other means to use account information for future convenience.

6. Members may request access to or correction of personal data, and the Company shall act promptly.

7. The Company may provide personal data to third parties in the following cases:

   1. Upon request from investigative or government agencies
   2. For investigation of law violations or fraud
   3. When otherwise required by law

Article 7 (Member ID and Password)

1. Members are responsible for managing their ID and password.

2. IDs and passwords must not be shared with third parties.

3. The Company is not liable for damage due to member negligence unless caused by the Company’s gross negligence.

4. Members must report any unauthorized use to the Company and follow instructions.

Article 8 (Company Obligations)

1. The Company shall strive to provide stable and continuous services.

2. The Company shall maintain appropriate security systems based on current technology and service nature.

3. If complaints are valid and system resources allow, the Company shall respond. If immediate action is not possible, users will be informed.

4. The Company complies with applicable laws related to service operation and maintenance.

Article 9 (Member Obligations)

1. Members must not:

   1. Provide false information
   2. Use others’ information
   3. Impersonate Company staff
   4. Alter posted information
   5. Upload or send viruses or harmful files
   6. Use automation (bots, scrapers, etc.) to collect data or abuse the service
   7. Infringe copyrights, trade secrets, patents, or intangible assets
   8. Harass, threaten, defame, or disrupt others
   9. Post obscene or violent content
   10. Hack or acquire others’ data
   11. Use the service for commercial, political, or illegal purposes
   12. Engage in other unlawful or socially unacceptable behavior

2. The Company may restrict, suspend, or terminate service use without notice for violations, and may report to authorities.

3. Members may not transfer their account or rights without the Company’s prior consent.

4. Members must comply with laws, these Terms, guidelines, and notices.

5. Members may not use the service in a way that infringes the Company’s property or business model.

6. If member content violates prohibited actions, the Company may delete or reject it without notice.

Chapter 2: Use of Service

Article 10 (Provision and Changes of Service)

1. The Company provides:

   1. GGQ.GG website
   2. Online content services
   3. Access through PC applications
   4. Additional services developed by the Company or partners

2. Services may be temporarily suspended due to:

   1. Maintenance or updates
   2. Hacking, outages, abnormal use, or instability
   3. Legal restrictions
   4. Natural disasters or emergencies
   5. Corporate structural changes

3. Service formats, features, and design may change or be discontinued without notice.

4. The Company is not liable for losses related to free service suspension, except in cases of gross negligence.

5. Linked summoner name data may be used for service provision.

Article 11 (Advertising)

1. The Company may display ads, including targeted ads. Members agree to ad exposure.

2. Communication charges for ad viewing are the member’s responsibility.

3. The Company is not liable for losses from participation in third-party promotions.

Article 12 (Notices to Users)

1. The Company may notify members via email, SMS, or push notification.

2. Notifications may be sent without consent in the following cases:

   1. Verifying email ownership
   2. Confirming member data changes
   3. Delivering critical service info
   4. Sending verification for ID/password recovery

Article 13 (Service Restrictions)

1. In force majeure situations, service may be suspended without notice.

2. The Company is not liable for resulting damages.

3. The Company is not responsible for disputes between members.

4. If an ID/password leak or breach occurs due to member negligence, service may be suspended or terminated.

5. If the member is suspected in a violation, the account may be suspended during investigation.

6. Accounts involved in illegal software, hacking, or malware may be permanently suspended.

7. Accounts inactive for one year may be restricted.

8. Objections to restrictions must be submitted within 15 days. The Company will respond within 15 days or provide an explanation for delays.

Article 14 (Termination and Withdrawal)

1. Members may request withdrawal at any time, and the Company shall promptly process it unless justified otherwise.

2. Any resulting losses are the member’s responsibility. Additional benefits may be revoked.

3. The Company may retain necessary data post-withdrawal for legal compliance or evidence purposes.

Article 15 (Limitation of Liability)

1. The Company is not liable for service disruptions due to user fault.

2. The Company does not guarantee the accuracy or credibility of posted information.

3. No liability for free services unless required by law.

4. The Company is exempt from liability due to force majeure or technical limitations.

5. No liability for service disruptions due to scheduled maintenance.

6. Users are responsible for system damage or data loss caused by downloads or use.

7. The Company is not liable for telecom provider failures.

8. The Company is not liable for damages caused by inaccurate information or poor password management.

9. No liability for security issues beyond the Company’s control.

10. The Company is not responsible for data loss, incorrect transmission, or member-posted content.

11. The Company is not involved in member disputes and bears no responsibility.

12. The Company is not liable if members do not achieve expected results.

13. Usage time may be restricted by law or policy, with no liability for resulting issues.

14. The Company is not responsible for third-party content or links.

Chapter 3: Miscellaneous

Article 16 (Consent to Receive Messages)

1. The Company may send promotional emails or push notifications with user consent, which can be withdrawn via settings.

2. Ads or services may be accessed via banners or links.

3. The Company is not responsible for third-party services linked via ads.

Article 17 (Copyrights, etc.)

1. The Company retains IP rights to content created using its assets.

2. Members may not commercially use or reproduce content without prior consent.

3. If content is obtained through fraud, the Company may revoke access or take legal action.

4. Members agree to comply with third-party game terms.

5. The Company does not guarantee that its content is free of legal violations.

6. Responsibility for content use lies with the user.

Article 18 (Dispute Resolution)

1. The Company operates a customer inquiry channel during business hours.

2. Valid complaints must be addressed; delays must be communicated.

3. If any part of these Terms conflicts with mandatory Korean law, the law shall take precedence without affecting the remainder of the Terms.

Article 19 (Governing Law and Jurisdiction)

1. These Terms are governed by the laws of the Republic of Korea.

2. Any disputes shall be resolved in the Seoul Central District Court.

View Previous Terms of Service

(GGQ Company Terms of Service – March 29, 2023)
(GGQ Company Terms of Service – November 10, 2023)