GGQ Terms of Service

These Terms and Conditions are effective as of December 18, 2024.

Chapter 1: General Provisions

Article 1 (Purpose)

The purpose of these Terms and Conditions is to stipulate the basic matters related to the use of services provided by GGQ Company (hereinafter referred to as the "Company"), defining the rights, obligations, responsibilities, and other necessary matters between the Company and users.

Article 2 (Definitions)

Service: Refers to various auxiliary services related to online, console, and e-sports games and all incidental services thereto.
Platform: Refers to the virtual place of business established using PCs and other information and communication equipment for the Company to provide content to members for transactions. This includes 「https://ggq.gg」 and its sub-networks, as well as the GGQ desktop application. It also refers to the business entity operating the cybermall.
User: Refers to both members and non-members who access the Company’s service and use the services provided by the Company under these Terms.
Usage Agreement: Refers to the agreement established between the user and the Company regarding service use, and the assignment of an ID by the Company required for service access.
ID: Refers to a combination of letters, numbers, and special characters entered or registered by the user for identification and service use.
Password: Refers to a combination of letters, numbers, and special characters set by the member for personal information protection and identity verification.
Member: Refers to all users who have entered into a service usage agreement with the Company and use the services provided.
Domain: Refers to a unique internet address assigned by the Company upon the member’s request to use the service. The Company may provide additional domain addresses depending on the services.
Account Information: Refers collectively to general information provided by the member to the Company such as ID, password, and summoner name, as well as generated data including game performance.
Data: Refers to all materials stored on the Company's servers that are input or transmitted directly or indirectly by the user, including video game files and any derivative materials created by combining, transforming, editing, or recalculating such data.
Content: Refers to all symbols, characters, voices, sounds, images, videos, figures, colors, static and dynamic images, and their combinations provided to members. This includes content planned, developed, or produced by the Company or created/provided using the service functions by members.
Paid Service: Refers to all types of additional services and related ancillary services provided for an additional fee via the platform.

Article 3 (Posting, Effectiveness, and Revision of Terms)

These Terms are effective for all users who wish to use the services. Once a user agrees and registers as a member, these Terms apply from the moment of agreement, and any subsequent changes apply from the effective date of the revised Terms. Agreeing to these Terms includes agreeing to regularly visit the platform to check for updates.
The Company shall post the latest version of these Terms on the platform’s main screen or a connected screen so that users can easily check them, or notify them via pop-up.
The Company may revise these Terms without prior consent of the member, within the scope not violating applicable laws.
If revised, the Company shall notify users of the effective date, changes, and reasons for revision at least 7 days in advance via the platform’s main or connected screen. If the change is disadvantageous to the user, notification shall be made 30 days prior via the same method or by email registered during sign-up.
The Company confirms the member’s agreement to the revised Terms. Members may refuse and request termination of service or agreement if they disagree.
If a member explicitly expresses the intention to withdraw, the Company shall no longer provide services subject to these Terms.
The Company shall clearly notify that if a user does not express agreement or refusal after notification of revised Terms, it will be considered as acceptance.
For matters not stipulated herein, individual terms, the Act on the Regulation of Terms and Conditions, and other related laws or commercial practices shall apply.

Article 4 (Provision of Company Information)

The Company shall display the following information on the platform in a way that is easily visible to members. Items 6 and 7 may be accessible through linked pages.

Company name and representative
Address of business office (including one for handling customer complaints)
Phone number and email address
Business registration number
E-commerce registration number
Privacy Policy
Terms of Service

Article 5 (Interpretation and Exceptions)

The Company may have separate terms and policies for individual services. In the event of a conflict, the individual terms shall take precedence.
For matters not stipulated in these Terms, applicable laws shall apply.

Chapter 2: Service Agreement and Information Protection

Article 6 (Conclusion of Service Agreement)

A service agreement is concluded when a user applies for membership by agreeing to these Terms and the collection and use of personal information on the membership registration page of the platform, and the Company approves the application. The applicant then becomes a member.
When applying for membership, the user must enter their real information or provide the required information as requested by the Company. If identification information is falsely provided or another person’s information is used, the user cannot claim any rights under these Terms, and the Company may cancel or terminate the service agreement without refund.
Upon the establishment of the service agreement, the Company shall manage the member's account and the member may use the services in accordance with applicable laws, these Terms, and operational policies.
Children under the age of 14 are restricted from joining as members.
The Company may distinguish members by grade according to its policies and may differentiate usage hours, frequency, service menus, etc.
Members may request termination of the service agreement and withdraw from membership at any time.
The Company may modify and collect additional information from members upon notice, in accordance with the law and the Privacy Policy.

Article 7 (Approval and Restrictions of Membership Applications)

In principle, the Company approves membership requests in the order received, provided the applicant agrees to these Terms.
The Company may refuse or terminate approval in the following cases:
1. The applicant has previously lost membership due to a violation of these Terms.
2. Another person’s name or information was used.
3. False information was provided, or required fields were not filled out.
4. The applicant is confirmed to be under the age of 14.
5. The service is being used for unlawful purposes.
6. Approval is not possible due to the applicant’s fault or violation of related terms.
7. The applicant does not meet the Company’s policies or it is difficult to provide services.
8. The usage purpose or method may infringe on the Company’s property or business rights.
9. The usage purpose or method may affect other members' service experience.
10. Mass creation of accounts using abnormal methods.
11. The applicant has had service restrictions within the past 3 months.
12. Service access needs to be restricted for members connecting from certain countries or due to contracts with overseas providers.
13. The application is for the purpose of illegal acts as prohibited by the relevant laws.
14. Any other case deemed inappropriate for approval.
The Company may withhold approval in the following cases until the reason is resolved:
1. Insufficient facilities or technical difficulties.
2. Disruption in services provided by the Company.
3. The application does not follow the Company’s procedures.
4. Legal requirements for membership are not completed.
5. Other equivalent reasons making approval difficult.

Article 8 (Notification to Members)

Unless otherwise specified, the Company may notify members via the email address provided, in-platform notifications, or other methods.
The Company may send emails without prior consent in the following cases:
1. To verify email ownership from registration.
2. To confirm changes in member information.
3. To notify members of important service-related information.
4. To send verification emails for ID/password recovery (anyone may trigger this process).
Matters not significantly affecting member rights may be notified by posting on the platform for 7 days or more.

Article 9 (Protection and Use of Personal Information)

The Company strives to protect members' personal data in accordance with applicable laws such as the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization. Details are available in the Privacy Policy. The Privacy Policy does not apply to linked external sites.
If the service is terminated or a member withdraws consent, the Company promptly destroys personal data, except when certain information must be retained under the Privacy Policy.
The Company may collect additional personal information with consent for service improvement or promotions, in compliance with legal standards.
The Company will not disclose or provide personal information to third parties without separate consent, unless required by law.
The Company may use account information to improve convenience in future services by providing links or other means.
Members may request access to and correction of their personal information at any time, and the Company must act promptly.
The Company may provide member information to third parties such as investigative or government agencies in the following cases:
1. Upon official request from such agencies.
2. For fraud investigation or law violations.
3. When disclosure is permitted or required by law.
The Company may display advertisements using member information and consented data, and members agree to exposure to such personalized ads.

Article 10 (Member Responsibilities for Personal Information)

Members are responsible for managing their own IDs and passwords.
Members must not provide their ID or password to third parties.
The Company is not liable for damages caused by personal information leaks due to member negligence or third-party misuse, except in cases of the Company’s intent or gross negligence.
If a member recognizes unauthorized use of their account, they must immediately notify the Company and follow its instructions.

Chapter 3: Obligations of the Contracting Parties

Article 11 (Obligations of the Company)

The Company shall comply with applicable laws and faithfully perform the rights and obligations defined in these Terms with sincerity and in good faith.
The Company shall implement appropriate security systems in line with the current state of internet security technology to protect members' personal information (including credit information) and shall comply with the Privacy Policy.
Except as otherwise required by law or stated in the Privacy Policy, the Company shall not disclose or provide members’ personal information to third parties.
In the event of system failures or data loss, the Company shall make its best efforts to repair or restore such issues without delay, unless caused by force majeure, emergency, or technological impossibility.
If a member’s complaint or opinion is deemed reasonable, the Company shall do its best to respond, provided sufficient system and human resources. The Company may notify members of the process and outcome via email or reflect the resolution in the service. If immediate resolution is not possible, the Company shall notify the member via email with the reason and estimated timeline.
The Company shall comply with laws relevant to service operation and maintenance, including the Act on Promotion of Information and Communications Network Utilization, the Personal Information Protection Act, the Protection of Communications Secrets Act, and the Telecommunications Business Act.

Article 12 (Obligations of Members)

Members must not engage in the following actions when using the services provided by the Company:
1. Using false or third-party information during registration or information updates.
2. Illegally using another member’s account, ID, or password.
3. Selling, gifting, or exchanging service data [accounts, paid services] for money or other services without Company approval.
4. Impersonating Company staff or related persons, or sending emails under false identity.
5. Duplicating, distributing, or using service-related information for commercial purposes without Company consent.
6. Using the service to deceive others for personal or third-party financial gain.
7. Using the service for profit, advertising, promotion, political, or election activities without Company consent.
8. Harassing, threatening, defaming, or interfering with others or the Company.
9. Sharing or posting obscene or indecent content, or unauthorized advertisements or promotional materials.
10. Posting or sharing violent or unethical content.
11. Illegally using payment methods such as credit cards or mobile payments without consent.
12. Unauthorized alteration of posted information on the platform.
13. Exploiting bugs in the service programs.
14. Infringing on the Company or third party’s intellectual property rights or intangible assets.
15. Collecting, storing, or distributing other members’ personal data through hacking.
16. Transmitting or posting malicious software or illegal data designed to destroy or disrupt systems.
17. Using automated tools (macros, bots, spiders, scrapers) to register or use the service in ways that go against Company policies.
18. Modifying or inserting programs into the service without permission, reverse engineering, leaking source code, or operating unauthorized servers.
19. Any other unlawful acts or actions not aligned with public morals and social norms.
20. Advertising or inducing acts listed in items 1 through 4.
The Company may, without prior notice, take appropriate actions such as restricting service use, terminating the contract, or reporting to authorities depending on the severity of the violation.
Members may not transfer, lease, or offer their service rights or contractual status to third parties without the Company’s explicit prior consent.
Members must comply with these Terms, notices, and usage guides and must not interfere with the Company’s business.
Members may not use the service in ways that violate the purpose or method defined by the Company or infringe on the Company’s property or business rights.
If content posted by a member is deemed to violate any of the above, the Company may delete, move, or reject the post without notice.

Chapter 4: Use of Service

Article 13 (Provision and Suspension of Service)

The Company provides the following services to members:
1. GGQ.GG domain website
2. Online content services, including paid services
3. Services accessible via PC applications related to items 1 and 2
4. Any additional services developed by the Company or provided via partnership with other companies
The Company may use and provide summoner information linked to the member's “My Summoner Name” for game records and related services.
The Company may temporarily suspend services in the following cases and will notify users via the platform’s notice page:
1. When necessary for maintenance, replacement, regular inspection, or modification of content/services
2. To respond to hacking, communication failures, abnormal user behavior, or unexpected instability
3. When provision of services is prohibited by law at specific times or in specific ways
4. Natural disasters, emergencies, blackouts, equipment failure, or traffic overload preventing normal operation
5. For management needs, such as business division, merger, sale, closure, or significant operational changes
In the case of item 3.2 above, services may be suspended without prior notice. In such cases, post-notification may be made via the homepage or platform.
The form, function, and design of the service may change or discontinue as necessary, and the Company may not notify members individually of each change.
For changes or discontinuation of free services, the Company bears no liability for resulting damages, except in cases of intent or gross negligence.
If a paid service is unavailable for over 4 cumulative hours without notice due to the Company’s fault, members using time-limited paid accounts will receive double the duration of downtime as an extension. Members may not claim additional compensation. If downtime exceeds 10 hours despite prior notice (e.g., server maintenance), only the extra hours will be extended.
In the case of item 3.3 or 3.4, the Company may terminate all services with at least 30 days' advance notice via homepage or connected screen. In unavoidable cases, post-notice may apply.
If service discontinuation is due to business closure, contract expiration, or financial reasons, the Company will notify members at least 30 days in advance with details on termination date, reason, and compensation terms, including email notification.
If the Company terminates services per item 8 or 9, members cannot claim compensation for free services or unused paid content.
The Company shall maintain a dedicated support center for at least 30 days after service suspension to handle related claims or compensation.

Article 14 (Service Modifications)

Upon approval of membership (per Article 6), the Company shall immediately grant access to services. However, some services may begin later or require separate agreement.
If technical or operational issues delay service launch, the Company shall notify users via the platform or email.
The Company provides minimum or recommended technical specifications on the platform. Members must verify compatibility with their device and network. Additional software may be required for optimal use.
Technical requirements may change due to updates or environmental changes. The Company is not liable for changes in technical specs.

Article 15 (Service Restrictions)

The Company may restrict service use or take appropriate measures (e.g., suspension) until an issue is resolved, notifying the member via valid means, in cases such as:
1. Providing false or stolen personal information during registration
2. Disrupting smooth operation of services
3. Using or distributing unauthorized programs, exploiting bugs, hacking, or attempting system damage
4. Unauthorized use of account due to ID/password leakage
5. Violation of this or other service agreements
6. Violation of any item in Article 12.1 except items 1, 3, 11, 12, 13, and 19
The Company may terminate the service agreement if:
1. False or stolen information was used during registration
2. Third-party payment information was used, or fraudulent transactions occurred
3. The account was sold, transferred, or such action was induced
4. Unauthorized programs were used/distributed or systems hacked
5. Violations of Article 12.1 items 1, 3, 11, 12, 13, or 19 occurred
6. Member repeatedly committed violations resulting in 2 or more suspensions
If usage is restricted or terminated for reasons in item 2, refunds for paid services may be denied.
Repeat offenders or those violating the law may have their contracts terminated and future registration blocked based on similar personal or regional information (including IP range).
If a report is received or suspected of a violation, the Company may temporarily suspend the account during investigation. If no violation is confirmed, the service period for paid users will be extended accordingly. This does not apply if the user is proven to have violated the Terms.
If a member’s negligence causes ID/password leaks or unauthorized access, service use may be restricted or terminated.
If the member’s account is involved directly or indirectly in violations, the Company may temporarily suspend the account to protect other users or maintain order.
If illegal programs or actions violating copyright or information protection laws are confirmed, the account may be permanently suspended immediately.
If a member has not logged in for over a year, access may be restricted to protect information and for operational efficiency.
Members may appeal restrictions by submitting an objection with reason within 15 days via written or electronic means. The Company shall respond within 15 days with a decision and rationale. If an answer cannot be provided within 15 days, the Company must notify the delay and expected timeline.

Article 16 (Provision and Collection of Information)

The Company collects and retains members’ personal information and 1:1 inquiry history in accordance with the Privacy Policy for the following purposes until those purposes are fulfilled:
1. Dispute resolution, complaint handling, service improvement
2. Investigation of account theft, real-money trading, bug abuse, or fraud
3. Investigating, handling, confirming, or responding to violations of applicable laws or serious breaches of these Terms as defined in Article 11
For reasons listed in items 2 and 3 above, the Company may provide personal data and 1:1 inquiry history to investigative agencies or third parties based on laws such as the Telecommunications Business Act, Protection of Communications Secrets Act, or Criminal Procedure Act. Members will be notified afterward of the purpose and scope of the disclosed information.
To ensure smooth and stable service operation and improve service quality, the Company may collect and use device settings and specifications (e.g., OS, version), and information on running programs from the member’s PC or device.
The Company may request additional information for service improvement or promotional purposes. Members may accept or decline such requests, and the Company shall inform members that they may refuse.

Article 17 (Termination and Withdrawal)

Members may request to terminate their account at any time, and the Company will promptly process the request unless a justifiable reason exists to delay.
Any disadvantages resulting from withdrawal are the member’s responsibility. Upon termination, any additional benefits provided may be revoked unless prohibited by law.
If a member violates these Terms or relevant laws, the Company may retain account information after withdrawal within the scope permitted by law for legal protection or cooperation with courts or investigative authorities.

Article 18 (Ownership of Copyrights, etc.)

Any content created, edited, or provided using the Company’s tangible or intangible assets (software, technology, know-how, personnel, infrastructure, etc.) belongs to the Company. This does not include content independently created by members or provided through partnerships.
The Company only grants members a license to use the account, content, etc., under the terms specified. Members may not reproduce, edit, transmit, publish, distribute, or use such content for commercial purposes without prior written consent.
Upon termination of the service agreement, the member must immediately delete or return all Company content including applications.
Content (e.g., images, videos) generated by members while using the service may be used in search results, services, or promotions, and may be modified or edited by the Company within necessary scope. Members may delete, exclude from search results, or make such content private via customer support or in-service tools.
If any posted information infringes on legal rights, the member may request deletion or counter-statements. The Company will act promptly and inform the requester.
If a member is found to have acquired paid content (e.g., coaching credits) or other content by fraudulent means, the Company may revoke access, restrict usage, or take legal action.
When using third-party game content via Company software, members agree to read and comply with applicable terms and policies.
The Company does not guarantee that content provided via the service is free from violations of rights such as portrait rights, intellectual property rights, or personal data.
Members are responsible for using the content, information, and data provided by the Company or its software.
Unless a separate written agreement is made, members do not receive rights to use the Company’s or service’s trademarks, logos, domain names, or brand features.
This article remains effective while the Company operates the service and after member withdrawal.

Article 19 (Paid Services)

The Company may charge fees for part or all of the services.
Paid and free content may be distinguished, and the Company shall inform members of terms such as service duration and usage conditions. Unless otherwise stated:
1. Time-based services start automatically after free trials end.
2. Services with a stated duration may only be used within that period.
3. Services marked “permanent” or without a stated duration are available as long as the service continues.
4. If usage is stopped due to expiration, termination, or violation (per Article 15), the right to use may be forfeited.
5. Changes in service or policy may result in modified or disabled paid features. The Company will compensate based on remaining time or separate refund policy.
If paid content includes both free and paid components and part is used, the free portion is consumed first. Paid-only content follows a first-in, first-out usage policy unless otherwise stated.
For paid services, the Company may provide separate [Paid Service Terms] and [Refund Policy] detailing pricing, payment methods, exchanges, and refunds.

Chapter 5: Termination of Contract and Cancellation

Article 20 (Termination of Service Agreement)

When a member terminates the service agreement, all information and data they have registered (including posts) will be deleted immediately, except where retention is required by law. However, data necessary for the normal use of the service by other members or that must be retained by law will not be deleted. The Company is not responsible for any consequences due to the deletion of account information.

Article 21 (Payment)

Payments for paid services may be made through methods designated by the Company.
Members who apply for paid services must pay the fees faithfully through the prescribed methods.
If using a payment service provided by an external platform, the platform’s own policies apply. Limits on each payment method may be adjusted by the Company, the platform operator, or government regulations.
If payments are made in foreign currency via an external platform, actual billed amounts may differ due to exchange rates or fees. The Company is not responsible for such differences unless caused by gross negligence.

Article 22 (Withdrawal of Purchase)

Members may cancel a purchase of paid services within 7 days without extra fees.
However, cancellation is not allowed in the following cases:
1. More than 7 days have passed since purchase
2. Paid service was lost or damaged due to member’s fault
3. Time-based (subscription) services that are used immediately upon purchase
4. Bundled services where some components or bonuses have been used
The Company shall clearly state the non-cancellable nature of such services or provide free trials to prevent disruption of withdrawal rights.
Regardless of the above, if the paid service differs from its description or from the actual contract, cancellation is allowed within 3 months of the purchase date or 30 days of discovery, whichever comes first.
If members cancel a purchase made via an external platform, the Company may verify the transaction through the platform and provide necessary details. The Company may contact the member or request additional proof if needed.

Chapter 6: Miscellaneous

Article 23 (Advertising)

The Company may display advertisements to specific or general members based on their input or activity data. Members agree to personalized advertising.
Advertising or promotional messages may be sent via email only if the member has consented. Consent can be withdrawn anytime via in-service settings.
Services may link to external advertisements or third-party content through banners or hyperlinks.
The Company is not responsible for the reliability or safety of third-party services. Members engage with third-party promotions at their own risk.

Article 24 (Relationship Between Linked and Linking Sites)

If a main website (the “Linking Site”) is connected to a sub-site via hyperlink (including text, images, animations, ads, etc.), the former is called a Linking Site and the latter a Linked Site.
If the Linking Site explicitly states it is not responsible for transactions made on the Linked Site, it has no warranty obligations regarding those transactions.
The Terms of Service and Privacy Policy of the GGQ platform do not apply to linked external sites. Members must check the applicable policies of those sites. The Company is not responsible for any resulting damages.

Article 25 (Limitation of Liability)

The Company is not responsible for service disruptions caused by member negligence or computer errors.
The Company does not guarantee the accuracy, reliability, or integrity of information or materials posted through the service.
For free services, the Company has no liability unless otherwise specified by law.
The Company is not liable for service unavailability due to force majeure, war, telecom outages, or unsolvable technical problems.
If service is suspended due to announced maintenance or repairs, the Company is not responsible for resulting issues.
Members are responsible for any damages or data loss caused by their decision to download or access content through the service.
The Company is not liable for telecom outages or restrictions from network providers.
The Company is not responsible for damages caused by incorrect member information, poor password management, or unauthorized access.
The Company is not liable for network breaches or advanced security threats beyond its control.
The Company does not guarantee the accuracy or legality of content posted or delivered via the service.
The Company is not obligated to mediate disputes between members or between members and third parties and is not liable for resulting damages.
The Company is not liable if members do not receive the expected benefit from using the service.
The Company may limit service hours based on law or policy and is not liable for resulting issues.
The Company is not responsible for third-party content or links. Members use them at their own risk.

Article 26 (Compensation for Damages)

The Company or member shall compensate the other for any damages caused by violation of these Terms or applicable laws. This does not apply in the absence of intent or negligence.
If paid content purchased by a member is lost due to the Company’s fault, it will be restored or replaced with equivalent content. If not possible, the Company shall refund the purchase amount.
If a member causes damages by violating these Terms or the law, they are liable to compensate the Company unless they prove no intent or negligence.

Article 27 (Objection Process)

Members may file complaints about services or these Terms via the Company’s customer center.
The Company shall take appropriate action if the complaint is deemed valid.

Article 28 (Jurisdiction and Governing Law)

In case of disputes between the Company and members, both parties shall sincerely attempt to resolve the issue through mutual consultation.
If not resolved and litigation ensues, the competent court shall be determined in accordance with the law.
These Terms are governed by the laws of the Republic of Korea.

Supplementary Provisions

These Terms shall be effective from December 18, 2024.
These Terms replace the previous version dated January 16, 2024.

View Previous Terms of Service

GGQ Company Terms of Service (March 29, 2023)

GGQ Company Terms of Service (November 10, 2023)

GGQ Company Terms of Service (January 16, 2024)

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